Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right. Please contact us HERE
Please note that all On-Demand products are made specifically for each order and are therefore not eligible for returns or exchanges. Replacements are available only for items that arrive damaged, defective, or incorrect.
How can I track my order?
You will receive a shipping notification email once your order has shipped.
When will I get my order?
On-Demand: Each item is crafted on demand to reduce waste and ensure quality. Please allow up to 2 weeks for production before shipping.
Bulk Orders: This collection features products with minimum order requirements. Be sure to check the product details for the required minimum quantity, as orders that do not meet the minimum cannot be fulfilled. Please allow up to 3-4 weeks for production before shipping.
My order arrived damaged, incorrect, or I'm missing an item. What should I do?
We're sorry to hear that! Please contact us HERE with your order number and a brief description of the issue. Our team will review your request and help resolve it as quickly as possible.
Replacements will be accommodated at no cost if the following applies:
- Defective
- Damaged
- Produced Incorrectly
- Printed with inaccurate or misaligned logos
- Lost in transit unless carrier confirm delivery
All Sales are Final do not apply to merchandise that fall under the categories above.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.